Terms & Conditions

Introduction

Welcome to Café Astral, a premium online food and coffee delivery service. These Terms & Conditions govern your purchase and use of our products, our website, and all interactions with our brand. By using our services and placing an order, you agree to these Terms.

Eligibility

To place an order with Café Astral, you must be 18 years of age or older. You affirm that you will use our website and products only in a lawful, safe, and intended manner, adhering to all our policies.

Account and Customer Requirements

You agree to provide current, complete, and accurate account and order information for all purchases made through our service. This includes your contact details, billing and delivery addresses, and payment information. We reserve the right to refuse or cancel any order at our discretion.

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. The customer who places the order is considered the primary responsible party for the transaction.

Product Availability and Condition

We make every effort to ensure our food and beverages are fresh and of high quality. However, specific ingredients or menu items are subject to availability and may vary by season, which may require substitutions. An order is not confirmed until you receive an official order confirmation email. You are responsible for reporting any issues with the quality of your delivered product according to our Quality Guarantee.

Fees and Pricing

All product prices are listed in U.S. Dollars ($) and are exclusive of applicable sales tax and delivery fees, which will be calculated and added at checkout. You are charged based on the prices listed on our website at the time of your order. Full payment is required at the time of purchase to secure your order. Prices for our products are subject to change without notice.

Order Completion and Delivery

You are responsible for providing an accurate and complete delivery address and recipient information. We are not responsible for delivery failures or delays due to incorrect/incomplete addresses, or if the recipient is unavailable to accept the delivery. Once a delivery is completed, you are responsible for the proper handling of the food. Perishable items should be consumed promptly or refrigerated as appropriate.

Cancellations, Refunds, and Disputes

Refunds and cancellations are handled according to our policy. Orders can be canceled for a full refund only if the request is made before the order has been prepared by our kitchen. If you believe your order does not meet our quality standards, you must contact our customer service team within 60 minutes of delivery, with photographic evidence if possible, as outlined in our Quality Guarantee.

Intellectual Property

The Café Astral name, logo, unique recipes, menu item names, photographs, and all related service names and website content are our intellectual property. We grant you a limited license to access and use our website for personal use. Unauthorized use, reproduction, or distribution of our brand assets or website content is strictly prohibited.

User Conduct and Liability

Users are responsible for their use of our website. You agree not to use our site for any unlawful purpose or to post any content that is defamatory, obscene, or infringing. Our total liability in connection with any product or service purchased is strictly limited to the purchase price of that specific product or service.

Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States. In the event of any dispute, the courts of Los Angeles County, California shall have exclusive jurisdiction.

Policy Updates

We reserve the right to update or modify these Terms & Conditions at any time. The revised Terms will be posted on our website. Your continued use of our services after any changes are posted constitutes your acceptance of the new Terms.